Programme Director
An exciting opportunity for a qualified individual to lead efforts related to Microsoft Dynamics 365 implementations and manage the operational division and its profitability.

The Programme Director is responsible for managing the day-to-day operational aspects of multiple concurrent projects with an emphasis on Microsoft Dynamics 365 Finance & Operations projects. The Programme Director will be required to coordinate with the PMO team to plan, organise and motivate resources to ensure that project objectives are achieved within defined scope, schedule and budget. Risk identification and mitigation is a crucial component of this role as is the ability to effectively communicate across project teams, key stakeholders and management.

Project Directorship & PMO

  • Prepare and enable strict project governance and communicate to respective stakeholders.
  • Develop project plans, achieve approval, manage a project’s implementation and provide management with progress reports.
  • Be responsible for managing different types of project engagements: fixed-price, time & material and milestone-based.
  • Manage project resources (internal and external) and communicate to stakeholders in a timely manner.
  • Care about clients personally, in the knowledge that satisfied clients ultimately lead to company growth and increased profitability.
  • Lead and grow Project Management Office team.
  • Manage PMO with care, by knowing and caring about all the people and activities within PMO, and pro-actively resolving challenges before they become problems.
  • Foster strong, loyal client relationships by providing strategic direction to the client and project team.
  • Execute all client work awarded to PMO with excellence, thus enhancing the company´s reputation with its clients and in the marketplace for its services.
  • Be able to successfully deliver all of the company´s current and future products and services.
  • Be able to take full accountability of the commercial relationship of a project in order to grow the business.

Resource & Practice Management

  • Be able to deliver accurate resource and financial forecasts (6-months), grouped by service line (PMO, FO, BC, CRM)
  • Ensure full-scope team member scheduling is done in a timely manner and accurately
  • Identify resource gaps in the demand forecasting and undertake a recruitment programme to support this, including the possibility of engaging other partners or sub-contractors.
  • Deliver predictable profitable revenue growth by providing accurate forecasts in a timely manner, and achieving agreed revenue and margin targets for PMO.
  • Suggest new policies and procedures relating to the improvement of Key Performance Indicators.
  • Ensure that communication between departments is ongoing and continuously improved.
  • Manage the review of business processes and implementation of systems to achieve business objectives.
  • Prioritise and ensure the long-term sustainability and profitability of PMO instead of short-term “quick fixes”.
  • Set appropriate standards with staff in terms of desired behaviours.
  • Drive culture through events, kick-offs, company meetings, shadowing other meetings in PMO, walking-the-floor leadership of their teams.
  • Be a highly capable problem solver that constantly seeks to understand the “root cause” of a problem.
  • Work closely with the Sales Team to drive new business.
  • Train staff to ensure that everyone is performing adequately in their role.
  • Provide a leadership support function to teams and motivate staff to achieve incentive goals.
  • Ensure Key Performance Indicators for staff efficiency and billability are in place and targets are achieved.
  • Attract and retain talent.

Preferred Education & Work Experience:

  • Masters Degree in Business Administration or a related functional sector such as Accounting, Finance, Management Information Systems, etc.
  • Minimum of 7 years’ experience in project management.
  • Minimum of leading (not just participating in) 3 successful AX/D365 Finance & Operations roll-outs with a combined project services budget of € 2 Million or more.
  • Experience using and managing projects and resources using Dynamics 365 Finance & Operations – Project Management and Accounting module.
  • Be familiar with cloud technologies relating to business applications such as Dynamics 365, Dynamics AX, Dynamics NAV, Dynamics CRM, MS Azure, LCS, Power Automate, Power Apps.
  • Have knowledge of the latest Microsoft implementation methodologies.


  • A deep knowledge and understanding of the functional capabilities of project management. PRINCE2, PMP or other Professional Project Manager certification is preferred.
  • A very strong leader that must be a clear thinker and can express ideas in a way which helps his or her teams achieve its objectives.
  • Analytical and Strategic person.
  • Experience in Finance, Accounts, Operations and Sales.
  • Strong and sharp financial acumen.
  • Strong personality, good listener and energetic.
  • Problem-solver instead of problem identifier.
  • People management skills, including coaching and leadership at the highest level.
  • Ability to organise, prioritise and respond to multiple projects and deadlines.
  • Ability and skill in interpersonal communication.
  • Ability to manage highly stressful situations with a positive customer-centric approach.
  • Ability and skill in people management and team-building.
  • Ability to plan, organise and multi-task to complete assignments in an efficient manner
  • Ability to communicate professionally, both oral and written
  • Ability to pay attention to details and perform at a high-level accuracy.