Bluefort, Microsoft Dynamics Partner in Malta, has just launched Bluefort Premier Support. With this support service, our customers can have their mind at rest that they have skilled Dynamics support professionals available at their reach whenever they have a problem with their live environment or have a question which helps them optimise their working day. There are a wide range of support packages on offer which cover all the Dynamics 365 stack and also legacy versions of Dynamics 365 for Finance/Operations (AX4.0 and later) and Dynamics CRM (4.0 and later). Support packages are tailor-made to the needs of the customer and can cover office hours, evening hours and night hours. Bluefort can support both on-premises and Cloud implementations. We also collaborate with Microsoft Support and any other sub-contractors, ISVs or partners involved in your implementation.
Using this service our customers can either opt for a single point of contact using Bluefort’s direct support line or else opt to sign-up to Bluefort’s Customer Self-Service Portal. The Customer Self-Service Portal is cloud-service based on Dynamics 365 Portals which integrates seamlessly and in real-time with Dynamics 365 Customer Service. When a support ticket is opened, our support technicians can track the issue using Advanced Case Management functionalities to make sure that the issue is traced, managed and resolved efficiently and at the highest industry standards and practices, while keeping historical documentation about the issue to make sure there is case-resolution documentation if needed in the future.
“Our direct 24×7 support line gives you direct access to an experienced Dynamics Professional who can immediately start supporting you with your problem. This service is truly Premier as it lean and optimised with focus on the customers’ needs rather than having the traditional multiple layers of support.” says Edward Borg Grech, CEO of Bluefort.
“We have chosen to base our Premier Support Portal on the Microsoft Dynamics 365 platform because we truly believe that this platform has the power to offer flexibility, insights and reporting capabilities required by both our support engineers to provide our customers with the best possible services and also our Self-Service Portal customers with tracking and dashboarding capabilities so that they can monitor and manage their usage of such a service.” says Mirko Bonello, CTO of Bluefort
Do you also want to experience the peace-of-mind and backing of Bluefort’s long experience in Dynamics for your enterprise? Then, get in touch with us on firstname.lastname@example.org to start benefiting from the Premier Support Services that your business deserves.
Support Reference Customer: Bank of Valletta